Delivery, Returns and Refunds

Order Processing and Dispatch

We aim to process and dispatch all orders the same or the next working day, subject to product availability.

Orders are processed Monday to Friday, excluding UK public holidays. If there is likely to be a delay in dispatching your order, we will contact you using the email address provided at checkout.

Once your order has been dispatched, you will receive confirmation by email.

UK Delivery

All UK orders are delivered free of charge via Evri using a 2–4 business day delivery service following dispatch.

If you require your order sooner, you can upgrade to DPD Express Delivery at checkout for an additional charge of £6.95.

Delivery times are estimates and are not guaranteed. Occasionally, delays may occur due to circumstances outside our control, including courier delays, adverse weather, peak seasonal demand or other unforeseen events.

International Delivery

We ship to countries worldwide.

International delivery times and charges vary depending on the destination country. Delivery typically takes 5–10 business days following dispatch, although this may occasionally take longer due to customs processing, local courier delays or other circumstances outside our control.

All international orders are sent by courier. Tracking information is available upon request by contacting info@raggtuningforks.co.uk.

International shipping costs are automatically calculated at checkout once your destination country has been selected.

International Taxes and Import Charges

UK VAT is automatically removed at checkout for eligible international orders where applicable.

Please note that international customers are responsible for any:

• Import duties.
• Local taxes.
• Customs charges.
• Brokerage or handling fees.

Any such charges are imposed by the destination country and must be paid directly by the purchaser to the relevant customs authority or courier company before delivery can be completed.

Delivery Tracking

Tracking information will be provided by email once your order has been dispatched.

If you require tracking details for your order, please contact us:

Email: info@raggtuningforks.co.uk

Please include your order number so we can assist you quickly.

Returns Policy

We want you to be completely satisfied with your purchase.

If you change your mind, you may return eligible items within 30 days of receiving your order.

In addition to your statutory rights under UK consumer law, we offer a 30-day returns period for eligible items if you change your mind.

To qualify for a return:

• The item must be unused.
• The item must be in its original condition.
• The item must include its original packaging and any accessories supplied.
• The item must be suitable for resale.

Please contact us before returning any item to confirm the returns process.

Email: info@raggtuningforks.co.uk

Your Legal Right to Cancel

Under the Consumer Contracts Regulations 2013, UK consumers have the legal right to cancel most online purchases within 14 days of receiving the goods, without providing a reason.

To exercise this right:

• You must notify us within 14 days of receiving your order.
• You must return the goods within 14 days of notifying us.
• The goods must be returned in an unused and resaleable condition.

Once returned goods have been received, we will process your refund in accordance with your statutory rights.

Refunds will include the cost of the goods and the original standard delivery charge paid at checkout. If you selected an upgraded delivery service, only the equivalent cost of standard delivery will be refunded.

Return postage costs are the responsibility of the customer unless the goods are faulty, damaged or incorrectly supplied.

Exceptions to Returns and Cancellation Rights

Some products may be excluded from cancellation rights where permitted by UK law, including:

• Products made to the customer’s specific requirements or personalised products, including:
• Custom Aluminium Tuning Forks.
• Custom K-Band Tuning Forks.
• Products that have been used, damaged or altered after delivery.
• Sealed goods that are unsuitable for return due to health or hygiene reasons where the seal has been broken.

If you are unsure whether your item can be returned, please contact us before sending it back.

Faulty, Damaged or Incorrect Items

Your statutory rights remain unaffected.

Under the Consumer Rights Act 2015, goods must be:

• Of satisfactory quality.
• Fit for purpose.
• As described.

If your item arrives faulty, damaged, or you receive an incorrect product, please contact us as soon as possible.

Please email:info@raggtuningforks.co.uk

Please include:

• Your order number.
• Details of the problem.
• Photographs of the issue where applicable.

Where appropriate, we will provide a repair, replacement or refund in accordance with your legal rights.

How to Return an Item

Please contact us before returning any goods.

Returns should be sent to:

Returns Department
Ragg Tuning Forks
11 Furnace Hill
Sheffield
South Yorkshire
S3 7AF
United Kingdom

Please ensure returned items are securely packaged to prevent damage during transit.

We recommend using a tracked delivery service and retaining proof of postage. We cannot accept responsibility for items lost or damaged while being returned to us.

Refunds

Once your returned item has been received and inspected, we will email you to confirm receipt and advise whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Refunds are normally completed within 5–10 working days, although your bank or payment provider may require additional time to process the payment.

Refunds will include:

• The cost of the returned goods.
• The original standard delivery charge where required under UK consumer law.

Refunds will not include:

• Return postage costs (unless the item is faulty, damaged or incorrectly supplied).
• Additional charges paid for upgraded delivery services.

Exchanges

We only replace items that are faulty, damaged or incorrectly supplied.

If you require an exchange, please contact:info@raggtuningforks.co.uk

Please include your order number and details of the issue so we can assist you.

Returned Items and Condition

Returned items must be packaged appropriately and arrive in a condition suitable for inspection.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we reserve the right to reduce the refund amount where permitted by law.

Contact Information

For questions regarding delivery, returns or refunds, please contact:

Email: info@raggtuningforks.co.uk

Returns Address:

Ragg Tuning Forks
11 Furnace Hill
Sheffield
South Yorkshire
S3 7AF
United Kingdom